Amid the unprecedented potential working conditions caused by the coronavirus, Autogem is leaning on its range of online ordering and training platforms to assist its customers in mitigating potential disruption.
As a precautionary measure, our online ordering platform at www.shop.autogem.co.uk allows workshops and dealers to create their own wish lists and conveniently order 24 hours a day, seven days a week. The B2B platform was introduced in 2015 and already has thousands of monthly users benefiting from the convenience it presents.
By utilising this service, it also allows us to cope in the event of staff shortages during these uncertain times. Online sales are processed quickly and while it is not the typical way that some customers prefer to interact, it is undoubtedly the most appropriate at this time.
In addition, our specially created TPMS assistant is an ideal destination for any customers with TPMS queries. The assistant, which can be found at www.autogem.co.uk/tpms-assistant-v2/, provides a multitude of information including relearns and it also explains what service kits are needed for OE sensors too.
For webshop access, advanced features such as relearn information and ID location, customers can request logins from our friendly support team on 0208 838 0910 (selecting option 4).
We also offer free online training access as well – so customers are welcome to request those login details at the same time.
Managing director Prashant Chopra said: “We have never worked in such unprecedented times, with each day presenting potential new challenges and concerns.
“But we want to let our customers know that we are still here and we are still doing all we can to assist them. Our online ordering and training tools are particularly relevant right now, instead of the face-to-face contact that so many are used to receiving. We already have remote working individuals, cloud and VOIP infrastructure that can continue supporting our customers in the event of major disruption at our London offices.”
“We are remaining vigilant and responsible during the coronavirus outbreak and if any working conditions change in due course, then we will update you again through our website and social channels.”